Customer Service Specialist
International company is looking for a strong candidate for the position of Customer service specialist.
Responsibilities:
- Process Customer and Internal orders (1C/Oracle);
- Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing;
- Monitor delivery dates and work on dates improvement;
- Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.);
- Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction;
- Provide open orders reports to customers on a weekly basis (or on request);
- Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.);
- Process and follow up customers’ complaints;
- Archive documents related to order processing and shipments and assistance during audits by collecting requested documents;
- Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA;
- Communicate effectively with Customers and respond to their requests.
Requirements:
- Minimum 2-3 years' experience with a Diploma/Degree or equivalent in the related field;
- Experience with ERP is desirable;
- Advanced proficiency in Microsoft Office, with a focus on Excel;
- Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level;
- Responsibility, perseverance, attention to details;
- Experience working with large databases;
- Excellent communication skills, handling objections;
- Strong customer satisfaction focused.
Conditions:
- Work in a stable international company;
- Geographically - metro Airport. Work in a hybrid schedule;
- Competitive compensation package;
- Medical insurance, life insurance.