Customer care coordinator

Responsibilities

To process orders from customers and sales managers, to agree with customers conditions of shipment.
To report stock availability weekly (3PL/local wh.).
To monitor status of customers credit limits and credit history and to take actions on informing customer about pass due and over limit with support of sale department.
Close communication with Supply Chain department to organize shipment on daily basis.
Close daily work with sales managers on customers concerns and requests.
To issue shipping documents daily.
To issue/agree balance notifications per customers request.
Handle customer’s complaints and returns. Take actions on its solving communicating with related departments.
To control (collect and send customers by request) the availability of primary documents.
To create a request to warehouse for goods picking up.
To listen to customers’ questions and concerns, and provide answers or responses, to provide information about products availability.
Identify and assess customer’s needs to achieve satisfaction.

Requirements