Вакансия Customer care coordinator в городе Москва
Код вакансии: 63d9f9448337720011df046d
Вакансия закрыта

    Customer care coordinator


    • To process orders from customers and sales managers, to agree with customers conditions of shipment.
    • To report stock availability weekly (3PL/local wh.).
    • To monitor status of customers credit limits and credit history and to take actions on informing customer about pass due and over limit with support of sale department.
    • Close communication with Supply Chain department to organize shipment on daily basis.
    • Close daily work with sales managers on customers concerns and requests.
    • To issue shipping documents daily.
    • To issue/agree balance notifications per customers request.
    • Handle customer’s complaints and returns. Take actions on its solving communicating with related departments.
    • To control (collect and send customers by request) the availability of primary documents.
    • To create a request to warehouse for goods picking up.
    • To listen to customers’ questions and concerns, and provide answers or responses, to provide information about products availability.
    • Identify and assess customer’s needs to achieve satisfaction.


    • experience in customer care more than 2 years
    • customer orientated with excellent communication skills
    • confident SAP and MS Office user
    • English not less than intermediate level
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