Customer care coordinator

Responsibilities

• To process orders from customers and sales managers, to agree with customers conditions of shipment.
• To report stock availability weekly (3PL/local wh.).
• To monitor status of customers credit limits and credit history and to take actions on informing customer about pass due and over limit with support of sale department.
• Close communication with Supply Chain department to organize shipment on daily basis.
• Close daily work with sales managers on customers concerns and requests.
• To issue shipping documents daily.
• To issue/agree balance notifications per customers request.
• Handle customer’s complaints and returns. Take actions on its solving communicating with related departments.
• To control (collect and send customers by request) the availability of primary documents.
• To create a request to warehouse for goods picking up.
• To listen to customers’ questions and concerns, and provide answers or responses, to provide information about products availability.
• Identify and assess customer’s needs to achieve satisfaction.

Requirements

• experience in customer care more than 2 years
• customer orientated with excellent communication skills
• confident SAP and MS Office user
• English not less than intermediate level