Customer Service Representative in Swedish (B2-C1)

Our Client – a worldwide leader in multichannel customer experience management.

Job description:

• Advising clients on various issues using email/voice support;
• Outbound calls to clarify information or provide feedback to clients/partners;
• Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation;
• Solving complex issues, claims, helping the client in solving a critical situation;
• Correct entry of information received from the client into the database.

Requirements:

• Written and oral Swedish language knowledge (B2-C1);
• Knowledge of English language (B2);
• To be both a sociable and friendly team member as well as independent task performer;
• Multitasking and communication skills.

Company offers:

• Remote selection process;
• Great work conditions;
• Corporate training for all new hires;
• Additional health Insurance after 6 months;
• Active and fun corporate life throughout the year;
• Career growth opportunities;
• Schedule Mon-Fr: 9:00-18:00 or 11:00 to 21:00;
• Weekends St-Sn: 9:00-18:00, 11:00 to 21:00;
• Work at home opportunity while high risk of COVID-19 after - work from office;
• Can provide a possibility for a temporary remote job opportunity for candidates in other cities in Lithuania;
• Relocation package.

Please send your CV in English.

Only selected candidates will be informed. Confidentiality is guaranteed.

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