KAM Digital (IT Product)

Key Responsibilities:

• Analyse customer requirements, leverage product expertise and share implementation best practices; 
• Ensure the customers’ expectations and business processes are clear and technically feasible within our solution; 
• Own a variety of customer implementation activities, including onboarding and product training; 
• Embrace opportunities to promote and develop additional business opportunities through upselling and/or expanding solutions with customers. 

Additional Responsibilities: 

• Establish a trusted relationship with each customer; 
• Take ownership of assigned accounts, being proactive and responsible for ensuring implementation quality and client satisfaction in general; 
• Ensure that all projects are delivered on-time and within scope; 
• Provide after sales service according to SLA; 
• Proactively identify changes we can make to our solutions to make our customers' jobs easier; 
• Provide product training to sales team. 

Professional Experience and Education: 

• Background in Information Technology or in Economics; 
• Additional education in economics/ IT are advantageous; 
• Experience managing software implementation projects or similar project/account management experience; 
• Solid technical background, with understanding or hands-on experience in software and web technologies; 
• Language skills: local language plus English (mandatory).