ANCOR Shares New Records in NPS!
ANCOR continues to enhance the quality of its services by using the Net Promoter Score (NPS) to evaluate customer satisfaction and loyalty. This approach allows ANCOR to systematically improve its service and strengthen trust-based relationships with clients.
Facts about ANCOR's service quality for 2024:
- High satisfaction level: 9 out of 10 clients are satisfied with the quality of ANCOR's services.
- High ratings: 93% of respondents give high ratings (4 or 5 out of 5).
- Stable growth: Since 2018, the quality of ANCOR's service has been growing and is now rated at 4.58 out of 5.
- NPS growth: The customer loyalty level according to the NPS methodology increased by 4 percentage points and reached 65% compared to 2023.
- Comparison with competitors: 68% of clients consider ANCOR's service better than that of competitors, which is 5% higher than in 2023.
"Continuous improvement of services and quality in response to market needs is a key factor in the company's success. Our focus is on building strong trust-based relationships with clients who not only expand cooperation but also recommend us to their partners. The consistent annual growth of the NPS indicator serves as an important indicator of the successful implementation of ANCOR's strategy." – Tatyana Baskina, Deputy General Director for Professional Community, ANCOR.