NPS

NPS

61%
NPS 2023
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS= % promoters − % detractors
9%
21%
70%
Detractors
Passives
Promoters

4,6
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the following factors:
  • Professional expertise
  • Relationship management
  • Communication quality
  • Troubleshooting
  • Service delivery speed
  • Document management quality
9 / 10
clients are satisfied with the quality of our services
3 / 5
would recommend ANCOR to friends and colleagues 
7 / 10
clients consider ANCOR their strategic business partner
9 / 10
are satisfied with resolving emerging issues
I have been working with ANCOR for a long time. I appreciate their focus on partnership and service quality. In our business relationship...
Read more02.12.2024
Vladimir Khimanych
Chief Human Resources Officer Raiffeisenbank
Recruitment
  • Respond to any request within 2 hours;
  • Start working on request within 24 hours after its receipt;
  • Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
  • Deliver full information about a hiring company and a vacancy to a candidate;
  • Deliver status reports at least once a week;
Outsourcing
  • Achieve result if requested by a client;
  • Respond to any request within 2 hours;
  • Solve the task or deliver an action plan within 24 hours;
  • Provide correct documentation;
  • Adhere to the law;
  • Inform a client on legal or business risks;
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