NPS
55%
NPS 2021
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS= % promoters − % detractors
4,5
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the following factors:
- Professional expertise
- Relationship management
- Communication quality
- Troubleshooting
- Service delivery speed
- Document management quality
9 / 10
clients are satisfied with the quality of our services
3 / 5
would recommend ANCOR to friends and colleagues
7 / 10
clients consider ANCOR their strategic business partner
9 / 10
are satisfied with resolving emerging issues
Nestle Russia has been working with ANCOR for many years in the following areas: recruitment, talent identification, consultation of labor market trends and outplacement (support in further employment for laid off employees).
Victoria Sidyakina
Nestle Russia and Eurasia
Our collaboration with ANCOR for outplacement services started in 2019, after IKEA announced new structure integration in Russia. We were developing supporting programs for laid off employees, helping them to go through transition, being psychologically comfortable and optimistically looking forward.
Daria Lozinskaya
IKEA
We have been collaborating with ANCOR for over 10 years during which all that time that I have been working for Henkel. Solving professional issues, I often had to use staff recruitment services. Further, with recruitment, additional services were needed such as staff administration of industrial site and sales department
Natalia Philippova
Henkel Rus
I have been working with ANCOR for a long time. I appreciate their focus on partnership and service quality.
Vladimir Khimanyc
Raiffeisenbank
We have been with ANCOR for many years. It is not an exaggeration to claim that ANCOR is our main and trustworthy partner in staff recruitment and outsourcing.
персонала Irina Bazhenova
BSH Household Appliances (BOSCH group company)
I have been personally working with ANCOR for two years. We have been using the recruitment services.
Natalia Grinko
Tele2
Our company has been working with ANCOR for over 5 years. During this time ANCOR has established themselves as a trustworthy partner, including business support departments outsourcing.
Vera Solomatina
SAP
My collaboration with ANCOR started while I was working on my former job. Therefore, I have known this company for over 10 years.
Konstantin Kostin
Kinky Hair
Our partnership with ANCOR started with outsourcing services since 2007. I would like to express my genuine gratitude for professionalism and attentive partners’ approach.
Anatoly Tverdostupov
Henkel, Perm branch
ANCOR has been providing us with outsourcing services for over seven years.
Dmitry Khalimov
Mars
We started our partnership with ANCOR from December 2020, and we right away liked ANCOR’s professional approach to the clients. We held several online meetings where we informed them who we are and the kind of employees we need. We spoke about required skills and expected experience from potential candidates.
Denis Sudakov
AlteroSmart
Recruitment
- Respond to any request within 2 hours;
- Start working on request within 24 hours after its receipt;
- Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
- Deliver full information about a hiring company and a vacancy to a candidate;
- Deliver status reports at least once a week;
Outsourcing
- Achieve result if requested by a client;
- Respond to any request within 2 hours;
- Solve the task or deliver an action plan within 24 hours;
- Provide correct documentation;
- Adhere to the law;
- Inform a client on legal or business risks;