NPS

NPS

55%
NPS 2021
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS= % promoters − % detractors
10%
25%
65%
Detractors
Passives
Promoters

4,5
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the following factors:
  • Professional expertise
  • Relationship management
  • Communication quality
  • Troubleshooting
  • Service delivery speed
  • Document management quality
9 / 10
clients are satisfied with the quality of our services
3 / 5
would recommend ANCOR to friends and colleagues 
7 / 10
clients consider ANCOR their strategic business partner
9 / 10
are satisfied with resolving emerging issues
Nestle Russia has been working with ANCOR for many years in the following areas: recruitment, talent identification, consultation of labor market trends and outplacement (support in further employment for laid off employees).
Victoria Sidyakina
Corporate Human Resources Director Nestle Russia and Eurasia
Our collaboration with ANCOR for outplacement services started in 2019, after IKEA announced new structure integration in Russia. We were developing supporting programs for laid off employees, helping them to go through transition, being psychologically comfortable and optimistically looking forward.
Daria Lozinskaya
Workplace Relations Manager IKEA
We have been collaborating with ANCOR for over 10 years during which all that time that I have been working for Henkel. Solving professional issues, I often had to use staff recruitment services. Further, with recruitment, additional services were needed such as staff administration of industrial site and sales department
Natalia Philippova
Talent Manager Europe / HR Business Partner Russia Henkel Rus
Recruitment
  • Respond to any request within 2 hours;
  • Start working on request within 24 hours after its receipt;
  • Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
  • Deliver full information about a hiring company and a vacancy to a candidate;
  • Deliver status reports at least once a week;
Outsourcing
  • Achieve result if requested by a client;
  • Respond to any request within 2 hours;
  • Solve the task or deliver an action plan within 24 hours;
  • Provide correct documentation;
  • Adhere to the law;
  • Inform a client on legal or business risks;
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