Mystery shopping service is an audit of customer service standards made by specially trained secret shoppers. We provide online mystery shopping as well as the assessment of service quality in points of sale.
This service will help you to optimize your customer service and make your business grow.
ANCOR is to:
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check the presence of promoters, sellers, waiters, administrators
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evaluate sellers’ appearance, customer treatment, product knowledge, speech literacy, quality of counseling and the behavior in relation to the culture and philosophy of your company
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examine the image and conditions of points of purchase
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analyze the final customer’s buying experience in total
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assess online customer experience and delivery
ANCOR’s advantages:
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independent assessment of service standards in store and online
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adherence to term arrangements
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transparency of the processes
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additional implementation of training programs for promoters and sellers based on the results of the audit
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always achieving agreed KPI
