NPS

NPS

62%
NPS 2024
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS= % promoters − % detractors
7%
24%
69%
Detractors
Passives
Promoters

4,6
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the following factors:
  • Professional expertise
  • Relationship management
  • Communication quality
  • Troubleshooting
  • Service delivery speed
  • Document management quality
9 / 10
clients are satisfied with the quality of our services
3 / 5
would recommend ANCOR to friends and colleagues 
7 / 10
clients consider ANCOR their strategic business partner
9 / 10
are satisfied with resolving emerging issues
The task was very challenging, quite non-standard, and had to be completed within a very short timeframe. All requirements were met at...
Read more01.08.2025
Nadezhda Nabatshchikova
Senior Accountant SberAutoTech LLC
Our cooperation with the ANCOR group of companies has lasted no more than two months, but they have already been able to provide us with...
Read more01.08.2025
Dmitry Malyshev
Administrator, Lemana PRO
All vacancies were filled with the help of ANCOR. We worked with Anastasia Tagirova, and the candidates were selected according to the...
Read more01.08.2025
Elena Kapishnikova
Regional Manager, Zentiva Pharma
Recruitment
  • Respond to any request within 2 hours;
  • Start working on request within 24 hours after its receipt;
  • Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
  • Deliver full information about a hiring company and a vacancy to a candidate;
  • Deliver status reports at least once a week;
Outsourcing
  • Achieve result if requested by a client;
  • Respond to any request within 2 hours;
  • Solve the task or deliver an action plan within 24 hours;
  • Provide correct documentation;
  • Adhere to the law;
  • Inform a client on legal or business risks;
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