Technical Support for Users and Infrastructure

Technical Support for Users and Infrastructure

ANCOR provides technical support for users and IT equipment infrastructure at the level of the first, second and third support lines, providing the service both on customer’s sites and remotely or with periodic visits.

We support customers with experienced engineers in the areas of application registration, classification, remote solution, system administration, field service, including software and component installation and replacement of components.

We guarantee solutions of applications by our outreach specialists in accordance with the shortest deadlines for SLA Customers in all regions of Russian federation.

ANCOR’s advantages:

  • Flexible approach to the organization of service for each customer
  • Support throughout the Russian Federation due to the presence of our own outreach engineers
  • The ability to attract professionals with narrow competencies to perform tasks not only in the area of customer’s users
  • The ability to maintain a geographically distributed structure with a large number of branches
  • Many years of experience in organizing user support processes

Capabilities:

  • Single entry point for all Customer’s requests related to IT system maintenance
  • Single point of responsibility for the quality of customer equipment service according to SLA
  • Improving user satisfaction
  • Improving the reliability of the Customer’s IT Infrastructure
  • Minimizing the cost of maintaining the Customer’s IT Infrastructure
  • Constant Improvement in service quality in accordance with changing customer business requirements
  • The project team, which has all the necessary licenses to service the Customer’s IT systems, as well as to plan, execute and control the work.

Victoria Sidyakina
Nestle Russia has been working with ANCOR for many years in the following areas: recruitment, talent identification, consultation of labor market trends and outplacement (support in further employment for laid off employees).
Victoria Sidyakina
Nestle Russia and Eurasia
Daria Lozinskaya
Our collaboration with ANCOR for outplacement services started in 2019, after IKEA announced new structure integration in Russia. We were developing supporting programs for laid off employees, helping them to go through transition, being psychologically comfortable and optimistically looking forward.
Daria Lozinskaya
IKEA
Natalia Philippova
We have been collaborating with ANCOR for over 10 years during which all that time that I have been working for Henkel. Solving professional issues, I often had to use staff recruitment services. Further, with recruitment, additional services were needed such as staff administration of industrial site and sales department
Natalia Philippova
Henkel Rus
Vladimir Khimanyc
I have been working with ANCOR for a long time. I appreciate their focus on partnership and service quality.
Vladimir Khimanyc
Raiffeisenbank
персонала  Irina Bazhenova
We have been with ANCOR for many years. It is not an exaggeration to claim that ANCOR is our main and trustworthy partner in staff recruitment and outsourcing.
персонала Irina Bazhenova
BSH Household Appliances (BOSCH group company)
Natalia Grinko
I have been personally working with ANCOR for two years. We have been using the recruitment services.
Natalia Grinko
Tele2
Vera Solomatina
Our company has been working with ANCOR for over 5 years. During this time ANCOR has established themselves as a trustworthy partner, including business support departments outsourcing.
Vera Solomatina
SAP
Konstantin Kostin
My collaboration with ANCOR started while I was working on my former job. Therefore, I have known this company for over 10 years.
Konstantin Kostin
Kinky Hair
Anatoly Tverdostupov
Our partnership with ANCOR started with outsourcing services since 2007. I would like to express my genuine gratitude for professionalism and attentive partners’ approach.
Anatoly Tverdostupov
Henkel, Perm branch
Dmitry Khalimov
ANCOR has been providing us with outsourcing services for over seven years.
Dmitry Khalimov
Mars
Denis Sudakov
We started our partnership with ANCOR from December 2020, and we right away liked ANCOR’s professional approach to the clients. We held several online meetings where we informed them who we are and the kind of employees we need. We spoke about required skills and expected experience from potential candidates.
Denis Sudakov
AlteroSmart
Our services
IT Outsourcing
ANCOR’s comprehensive software development service includes professional executors search, development management, software testing & deployment, internal systems integration, user training, support and maintenance, business and system analysis.
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